Cookie Policy (Mobile App)

1. Introduction

This Cookie & Data Usage Policy explains how Delisys Technologies Ltd ("we," "us," or "our") uses cookies and similar technologies within the OPS360 mobile application.

This policy should be read alongside our Privacy Policy and Terms of Service.

2. What Are Cookies and Mobile Tracking Technologies?

While traditional cookies are commonly used in web environments, mobile apps use local storage and device identifiers to store preferences, support offline features, and understand how users interact with the app.

2.1 Technologies We Use in the Mobile App

• Firebase Analytics - In-app usage and performance tracking
• Google Analytics for Firebase - Session and behavior data
• SQLite Database - Persistent offline storage for forms and app data
• File Cache - Temporary storage for documents and images
• In-App Preferences - Theme, language, and other user settings
• Crashlytics - Error and crash reporting
• Device Identifiers - For analytics and stability diagnostics

3. How We Use App Data and Analytics

3.1 Essential Data Storage (Always Active)

These are required for the app to function properly and do not require user consent:

• Authentication - Login sessions and access tokens
• App Settings - UI preferences, language, and roles
• Offline Access - Temporarily cache forms and actions
• Crash Reporting - Capture crashes and errors via Firebase Crashlytics
• Security - Protect user sessions and access control
• Legal Basis - Legitimate interest
• Retention - Session duration or until app is reset/uninstalled

3.2 Analytics & Performance Tracking (Optional)

Enabled only with user consent (based on region or platform settings):

• Firebase Analytics - Track feature usage and navigation patterns
• Google Analytics (via Firebase) - Session duration, user flow, engagement
• Performance Monitoring - Load time, latency, and responsiveness
• Custom Events - Interaction tracking for specific modules or forms
• Legal Basis - Consent
• Retention - Up to 26 months
• Third Parties - Google Firebase

3.3 Functional Data Storage

Enhances user experience:

• User Preferences - Saved filters, dashboards, theme modes
• Form Data - Cache offline form submissions
• Sync State - Data stored temporarily before upload
• Legal Basis - Consent
• Retention - Up to 12 months or until reset/uninstall

4. User Controls & Consent Management

4.1 Mobile App Controls

• App Settings - In-app toggles to enable/disable analytics (if implemented)
• Device Settings - System-level analytics/privacy settings (Android/iOS)

4.2 Consent Management

• Consent is requested during onboarding or first use
• Users can accept, decline, or update preferences
• Changes apply immediately and can be updated anytime

5. Data Retention Periods

For more details, refer to our Data Retention Policy.

6. Your Rights and Choices

You can:

• Withdraw Consent - Disable analytics via settings
• Access Data - Request a copy of analytics-related data
• Delete Data - Ask us to delete stored crash logs or app usage data
• Export Data - Receive your data in a portable format upon request

7. International Data Transfers

We use third-party services (e.g., Google Firebase) which may process data outside your country of residence. These services comply with:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the UK/EU
• Secure encryption and access control

More details are available in our Privacy Policy.

8. Updates to This Policy

We may update this policy to reflect:

• Changes in our analytics and storage tools
• Regulatory or legal updates
• New app features that require data handling

Significant updates will be communicated via app notifications or release notes.

9. Contact Information

📧 Cookie & Analytics Inquiries
cookies@vops360.com

📧 Data Protection Officer
dpo@vops360.com

📧 Privacy Team
privacy@vops360.com

Company Information
Delisys Technologies Ltd
📍 Suite 5, 22-26 Nottingham Rd, Stapleford, Nottingham NG9 8AA, UK
📧 info@vops360.com
🌐 OPS360