Cookie Policy

1. Introduction

This Cookie Policy explains how Delisys Technologies Ltd ("we," "us," or "our") uses cookies and similar technologies on the OPS360 platform, including our website, web application, and mobile applications.

This policy should be read alongside our Privacy Policy and Terms of Service.

2. What Are Cookies

Cookies are small text files that are stored on your device when you visit our website or use our applications. They help us provide you with a better experience by remembering your preferences and enabling certain functionality.

2.1 Types of Technologies We Use

• HTTP Cookies: Traditional browser cookies
• Local Storage: Browser-based storage for application data
• Session Storage: Temporary storage for current session
• IndexedDB: Browser database for offline functionality
• Web Beacons: Tracking pixels for analytics
• Device Fingerprinting: For security and fraud prevention

3. How We Use Cookies

3.1 Essential Cookies (Always Active)

These cookies are necessary for the website and application to function properly:

• Authentication: Login sessions, user authentication tokens
• Security: CSRF protection, session management, security tokens
• Functionality: User preferences, language settings, theme selection
• Load Balancing: Distributing traffic across our servers
• Error Handling: Crash reporting and error logging

Legal Basis: Legitimate interest (essential for service operation)
Retention: Session duration or up to 30 days

3.2 Performance and Analytics Cookies

These cookies help us understand how you use our services:

• Google Analytics: Website and application usage statistics
• Firebase Analytics: Mobile app performance and usage data
• Custom Analytics: Platform-specific usage tracking
• Performance Monitoring: Application performance metrics
• A/B Testing: Feature testing and optimization

Legal Basis: Consent (can be disabled)
Retention: Up to 26 months
Third Parties: Google, Firebase

3.3 Functional Cookies

These cookies enhance your experience:

• Preferences: User interface preferences, dashboard settings
• Personalization: Customized content and recommendations
• AI Enhancement: Improved chatbot responses based on interactions
• Offline Functionality: Caching for offline mobile app usage
• Communication: Chat preferences and notification settings

Legal Basis: Consent (can be disabled)
Retention: Up to 12 months

3.4 Marketing and Advertising Cookies

These cookies are used for marketing purposes:

• Targeted Advertising: Personalized advertisements
• Conversion Tracking: Measuring marketing campaign effectiveness
• Social Media Integration: Social media sharing and tracking
• Remarketing: Showing relevant ads to previous visitors
• Lead Generation: Tracking potential customer interactions

Legal Basis: Consent (can be disabled)
Retention: Up to 13 months
Third Parties: Google Ads, Facebook Pixel, LinkedIn Ads

4. Mobile App Data Storage

Our mobile applications use local storage technologies:

4.1 Offline Data Storage

• SQLite Database: Local database for offline functionality
• File Cache: Temporary storage for documents and images
• User Preferences: App settings and configuration
• Sync Data: Temporary storage for data synchronization

4.2 App Analytics

• Firebase Analytics: App usage and performance tracking
• Crash Reporting: Error and crash data collection
• Custom Events: Feature usage tracking
• Performance Metrics: App performance monitoring

User Control: Can be disabled in app settings or device privacy settings

5. Third-Party Cookies and Services

We use various third-party services that may set their own cookies:

5.1 Analytics Services

• Google Analytics: Web and app analytics
• Firebase Analytics: Mobile app analytics
• Hotjar: User behavior analytics (if implemented)

5.2 Communication Services

• WhatsApp Business API: Chat integration cookies
• Firebase Cloud Messaging: Push notification services
• WebRTC: Real-time communication services

5.3 Payment Services

• Stripe: Payment processing cookies
• PayPal: Payment gateway cookies
• RazorPay: Payment processing cookies

5.4 AI and Machine Learning

• OpenAI API: AI chatbot functionality
• Google Vision API: Image processing services
• Azure Cognitive Services: AI and ML services

5.5 Infrastructure Services

• Microsoft Azure: Cloud hosting and CDN
• MongoDB Atlas: Database services
• Cloudflare: CDN and security services (if implemented)

6. Cookie Consent and Management

6.1 Consent Banner

When you first visit our website, you'll see a cookie consent banner that allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences
• Learn more about our cookie usage

6.2 Cookie Preferences Center

You can manage your cookie preferences at any time through our Cookie Preferences Center, which allows you to:

• View all cookie categories
• Enable or disable specific cookie types
• See which third parties set cookies
• Update your preferences

6.3 Browser Controls

You can also control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Cookies and website data
• Edge: Settings > Cookies and site permissions

6.4 Mobile App Controls

For mobile apps, you can control data collection through:

• App Settings: In-app privacy and data collection settings
• Device Settings: iOS Settings > Privacy or Android Settings > Privacy
• Ad Preferences: Device-level advertising preferences

7. Cookie Retention Periods

Different cookies have different retention periods:

7.1 Session Cookies

• Duration: Until browser/app is closed
• Purpose: Temporary functionality and authentication

7.2 Persistent Cookies

• Essential Cookies: Up to 30 days
• Analytics Cookies: Up to 26 months
• Functional Cookies: Up to 12 months
• Marketing Cookies: Up to 13 months

7.3 Local Storage

• App Data: Until app is uninstalled or manually cleared
• Offline Data: Until synced with server or manually cleared
• User Preferences: Until app is uninstalled or reset

Detailed retention periods are available in our Data Retention Policy.

8. Your Rights and Choices

8.1 Consent Withdrawal

• Withdraw consent for non-essential cookies at any time
• Changes take effect immediately
• Essential cookies remain active for functionality

8.2 Data Access and Deletion

• Request access to data collected through cookies
• Request deletion of cookie data
• Export your data in portable formats

8.3 Opt-Out Options

• Google Analytics: Google Analytics Opt-out
• Facebook Ads: Facebook Ad Preferences
• LinkedIn Ads: LinkedIn Ad Preferences

9. International Data Transfers

Cookie data may be transferred to countries outside your jurisdiction through third-party services. We ensure protection through:

• Standard Contractual Clauses
• Adequacy decisions
• Technical safeguards

For more information, see our Privacy Policy section on international transfers.

10. Updates to This Policy

We may update this Cookie Policy to reflect:

• Changes in our cookie usage
• New features or services
• Legal or regulatory requirements
• Third-party service updates

Notification: Significant changes will be communicated via email and platform notifications.

11. Contact Information

For questions about our cookie usage:

Cookie-Specific Inquiries:

• Email: cookies@vops360.com
• Data Protection Officer: dpo@vops360.com
• Privacy Team: privacy@vops360.com

Company Information
Delisys Technologies Ltd
📍 Suite 5, 22-26 Nottingham Rd, Stapleford, Nottingham NG9 8AA, UK
📧 info@vops360.com
🌐 OPS360