Terms of Service

1. Introduction

Welcome to OPS360, operated by Delisys Technologies Ltd. These Terms of Service govern your use of our platform, mobile applications, and related services.

By using our Services, you agree to these Terms. If you don't agree, please don't use our Services.

2. Our Services

OPS360 provides business management tools including:

• Platform Services: Project management, task tracking, team collaboration
• Mobile Apps: iOS and Android applications with offline capabilities
• AI Chatbot: Intelligent assistant for platform support
• E-Signature: Digital document signing with legal compliance
• File Management: Secure cloud storage and document sharing
• Communication: Real-time chat and WhatsApp Business integration
• Payments: Invoice generation and payment processing
• Site Audits: Location-based audit tools

Service Availability: We aim for 99.9% uptime but cannot guarantee uninterrupted service. We may update or modify services at any time.

3. Your Account

3.1 Requirements

To use our Services, you must:

• Be at least 16 years old
• Provide accurate information
• Keep your account secure
• Have legal authority to enter this agreement

3.2 Account Security

You're responsible for:

• Keeping your login credentials secure
• All activities under your account
• Notifying us immediately of unauthorized access

3.3 Business Accounts

For business users:

• Your organization manages your account access
• You must follow both these Terms and your organization's policies
• Account administrators can control user permissions

4. Acceptable Use

4.1 What You Can Do

• Use our Services for legitimate business purposes
• Collaborate with your team
• Store and share business files
• Process documents and payments
• Conduct site audits

4.2 What You Cannot Do

• Violate laws or regulations
• Infringe on others' rights
• Upload harmful or malicious content
• Attempt to hack or disrupt our Services
• Spam or harass other users
• Use Services for illegal purposes

4.3 Content Standards

All content you upload must:

• Be legally owned by you or properly licensed
• Not violate third-party rights
• Comply with applicable laws
• Not contain harmful or inappropriate material

5. Intellectual Property

5.1 Our Rights

• We own OPS360 and all related technology
• You get a limited license to use our Services
• This license ends when you stop using our Services

5.2 Your Content

• You own the content you create
• You give us permission to use your content to provide our Services
• You must have the right to share any content you upload

5.3 Feedback

Any suggestions or feedback you provide may be used by us without compensation.

6. Payment and Billing

6.1 Subscription Fees

• Services are billed in advance
• Fees are non-refundable unless required by law
• Pricing may change with advance notice
• Failed payments may result in service suspension

6.2 Payment Processing

• Payments are processed through secure third-party providers
• You must provide accurate payment information
• Payment processing fees may apply for invoicing features

6.3 Refunds

• Generally, subscription fees are non-refundable
• Refunds may be considered for exceptional circumstances
• Refund requests must be made within 30 days

7. Data and Privacy

7.1 Privacy

• Our Privacy Policy governs how we handle your personal information
• We implement security measures to protect your data
• You're responsible for maintaining your own data security

7.2 Data Backup

• We maintain regular backups
• You should keep your own backups when appropriate
• Data recovery is not guaranteed in all circumstances

8. E-Signature Services

8.1 Digital Signatures

• Our e-signature system creates legally binding signatures
• Signatures include timestamps and location verification
• We maintain complete audit trails
• Identity verification may be required

8.2 Legal Compliance

• You're responsible for ensuring legal compliance in your jurisdiction
• Some documents may require traditional signatures
• We provide completion certificates for signed documents

9. Mobile Applications

9.1 App Usage

• Apps require certain device permissions to function
• You can manage permissions through device settings
• Apps may store data locally for offline use
• Keep apps updated for optimal performance

9.2 Offline Features

• Data stored offline is encrypted
• Offline data syncs when connectivity is restored
• Offline capabilities may be limited

10. AI and Automated Services

10.1 AI Chatbot

• Our AI provides assistance and support
• AI responses may not always be accurate
• Verify important information independently

10.2 Automated Processing

• We use automation for efficiency
• You can request human review of automated decisions
• We continuously improve our automated systems

11. Third-Party Services

We integrate with third-party services like:

• WhatsApp Business (subject to Meta's terms)
• Payment processors (subject to their terms)
• Google Services (subject to Google's terms)

You must comply with third-party terms when using integrations.

12. Service Limitations

12.1 "As Is" Provision

• Services are provided "as is" and "as available"
• We don't guarantee error-free or uninterrupted service
• Performance may vary based on connectivity and device capabilities

12.2 No Warranties

• We make no warranties about service accuracy or reliability
• Third-party content and services are not our responsibility
• You use third-party services at your own risk

13. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount you paid us in the past 12 months
• We're not liable for indirect, incidental, or consequential damages
• We're not liable for loss of profits, data, or business opportunities
• You agree to indemnify us against claims arising from your use of our Services

14. Termination

14.1 By You

• You can terminate your account at any time
• You remain responsible for outstanding fees
• Some obligations survive termination

14.2 By Us

We may terminate your account if you:

• Breach these Terms
• Engage in harmful activities
• Fail to pay required fees
• Pose security risks

14.3 After Termination

• Your right to use Services ends immediately
• We may delete your data after a reasonable period
• You can request data export before deletion

15. Dispute Resolution

15.1 Contact Us First

• Try to resolve disputes by contacting us at legal@vops360.com
• We'll work to resolve issues amicably

15.2 Formal Resolution

• Unresolved disputes will be handled through binding arbitration in the UK
• You waive rights to class action lawsuits
• Courts in England and Wales have jurisdiction for non-arbitrable disputes

16. General Terms

16.1 Changes to Terms

• We may update these Terms at any time
• Material changes will be communicated via email or platform notifications
• Continued use after changes means you accept the updated Terms

16.2 Governing Law

These Terms are governed by the laws of England and Wales.

16.3 Entire Agreement

These Terms and our Privacy Policy constitute the complete agreement between us.

16.4 Severability

If any provision is unenforceable, the rest of the Terms remain in effect.

17. Contact Information

Delisys Technologies Ltd
Address: Suite 5, 22-26 Nottingham Rd, Stapleford, Nottingham NG9 8AA, United Kingdom
Email: info@vops360.com
Legal Inquiries: legal@vops360.com
Support: support@vops360.com
Website: OPS360-Home Page

By using OPS360, you agree to these Terms of Service.