Terms of Service

1. Introduction

Welcome to OPS360, operated by Delisys Technologies Ltd and its Partners. These Terms of Service govern your use of our platform, mobile applications, and related services.

By using OPS360, you agree to these Terms. If you do not agree, please do not use our Services.

2. Our Services

OPS360 Services include (but are not limited to):

Platform Services (projects, tasks, team collaboration, and other management tools)
Mobile Applications (iOS/Android, with offline capabilities)
AI Services (assistants, document summarization, analytics, and similar features)
E-Signature Services (digital signing, compliance tracking)
File Management (cloud storage, sharing, and version control)
Communication (chat, WhatsApp integration, notifications)
Payments & Billing (invoicing, transactions, subscription management)
Audits & Compliance Tools (location-based audits, incident management, reporting)

OPS360 may add new services, modules, or integrations. All such services are subject to this Policy and Agreement.

Service Availability: We aim for 99.9% uptime but cannot guarantee uninterrupted service. We may update, improve, or discontinue services at any time.

3. Your Account

3.1 Requirements

To use OPS360, you must:

Be at least 17 years old
Provide accurate information
Keep your account secure
Have authority to enter this agreement

3.2 Account Security

You are responsible for:

Keeping login credentials secure
All activities under your account
Notifying us immediately of unauthorized use

3.3 Business Accounts

For business users:

Your organization manages your access
You must comply with both these Terms and your organization’s policies
Account administrators control permissions and user management

4. Acceptable Use

4.1 Permitted Use

You may use OPS360 to:

Conduct legitimate business activities
Collaborate with your team
Store and share files securely
Process documents and payments
Perform audits and manage incidents

4.2 Prohibited Use

You may not:

Violate laws or infringe rights
Upload harmful, illegal, or malicious content
Attempt to hack, disrupt, or overload OPS360
Spam, harass, or abuse other users

4.3 Content Standards

All content must be lawfully owned/licensed, compliant with laws, and free from harmful material.

5. Intellectual Property

5.1 Our Rights

OPS360 and related technology are owned by Delisys Technologies Ltd and its Partners. You receive a limited license to use OPS360 while subscribed.

5.2 Your Content

You own the content you upload. By using OPS360, you grant us a license to use that content solely to provide services.

5.3 Feedback

We may freely use feedback or suggestions you provide.

6. Payment and Billing

6.1 Subscription Fees

Billed in advance
Non-refundable unless required by law
Pricing may change with notice
Failed payments may suspend access

6.2 Payment Processing

Handled securely by third-party providers (e.g., Stripe, PayPal, Razorpay).

6.3 Refunds

Generally non-refundable. Exceptional cases may be considered if requested within 30 days.

7. Data and Privacy

7.1 Privacy

Your data is processed in line with our Privacy Policy.

7.2 Data Residency

Customer data remains within the customer’s region (UK, EU, USA, or India) and is not transferred abroad except as required for lawful processing (e.g., payments).

7.3 Data Backup

We maintain backups but recommend you also keep your own. Recovery cannot be guaranteed in all cases.

8. E-Signature Services

Legally binding digital signatures with audit trails
Includes timestamps, IP/device details, and certificates
Identity verification may be required
Compliance is your responsibility in your jurisdiction

9. Mobile Applications

Require permissions (location, camera, storage, microphone, notifications)
Offline data is encrypted and synced when connectivity is restored
Keep apps updated for security and functionality

10. AI and Automated Services

AI Assistant provides support but may not always be accurate
Important decisions should be verified independently
Automated processes may be used for efficiency; human review available on request

11. Third-Party Services

OPS360 integrates with third parties, including:

WhatsApp Business (Meta)
Payment Processors (Stripe, PayPal, Razorpay)
Google Services
Microsoft Azure

You must comply with their terms when using integrations.

12. Service Limitations

OPS360 is provided “as is” and “as available”
No guarantees of error-free or uninterrupted service
No warranties on third-party content/services

13. Limitation of Liability

To the fullest extent permitted by law:

Liability is capped at fees paid in the prior 12 months
No liability for indirect, incidental, or consequential damages
No liability for loss of profits, business, or data
You agree to indemnify OPS360 for claims arising from your use

14. Termination

14.1 By You

You may terminate your account anytime; outstanding fees remain payable.

14.2 By Us

We may terminate accounts for breaches, non-payment, harmful activities, or security risks.

14.3 After Termination

Access ends immediately
Data may be deleted after a reasonable period
You may request data export before deletion

15. Dispute Resolution

Contact us first at legal@vops360.com
Unresolved disputes: handled by binding arbitration in the UK
Courts of England and Wales have jurisdiction for non-arbitrable disputes
No class actions allowed

16. General Terms

Changes: Terms may be updated; continued use = acceptance
Governing Law: England and Wales
Entire Agreement: Terms of Service + Privacy Policy = complete agreement
Severability: Invalid provisions do not affect the rest

17. Contact Information

Delisys Technologies Ltd and its Partners
Registered Address: Suite 5, 22–26 Nottingham Rd, Nottingham NG9 8AA, United Kingdom
Company Number: 11490073
General Email: info@vops360.com
Support: support@vops360.com
Website: https://vops360.com

By using OPS360, you agree to these Terms of Service.