Data Retention Policy

1. Introduction

This Data Retention Policy explains how long Delisys Technologies Ltd retains data collected through OPS360 platform and related services. This policy supports our Privacy Policy and ensures compliance with applicable data protection laws.

2. General Retention Principles

We retain data only as long as necessary for:

• Providing our services
• Legal and regulatory compliance
• Business operations and support
• Security and fraud prevention

3. Standard Retention Periods

3.1 Personal and Account Data

Retention Period: While you use our services + 3 years

• User profiles, account settings, authentication data
• Platform usage and analytics data
• Communication and support records

3.2 Financial Data

Retention Period: 7 years

• Payment records, transaction history, invoices
• Billing information and tax-related data
• Legal Requirement: Tax laws and accounting regulations

3.3 E-Signature Data

Retention Period: 7 years

• Signed documents, audit trails, completion certificates
• Identity verification records
• Legal Requirement: E-signature enforceability laws

3.4 Communication Data

Retention Period: 2 years from last activity

• Chat messages, WhatsApp communications
• Voice messages, file sharing records
• Notification history

3.5 File Storage

Retention Period: Until user deletion or account closure

• Documents, files, and media uploaded by users
• User Control: Users can delete files at any time

3.6 AI and Analytics Data

Retention Period: 6-12 months

• Chatbot conversations, usage analytics
• Anonymized data may be retained for service improvement

4. Mobile App Data

4.1 Location and Device Data

Retention Period: 12 months or until disabled

• GPS coordinates, device information
• User Control: Can be disabled in app settings

4.2 Offline Data

Retention Period: Until successful upload + 30 days

• Temporarily stored audit data and cached files

5. Automated Deletion

• Data is automatically deleted according to retention schedules
• Deletion processes run regularly to ensure compliance
• Users can request earlier deletion where legally permissible
• Some data may be retained longer for legal compliance

6. User Rights

6.1 Data Control

• Request deletion of your personal data
• Export your data in portable formats
• Modify retention periods where legally permissible
• Disable data collection for certain features

6.2 Response Time

• Deletion requests processed within 30 days
• Data export requests fulfilled within 30 days
• Some data may be retained for legal compliance

7. Exceptions to Deletion

Data may be retained longer if:

• Required by law (tax, financial, or regulatory requirements)
• Legal proceedings are ongoing or anticipated
• Security incidents require investigation
• Business disputes need resolution

8. Backup Data

• System backups are retained for 90 days
• Backup data follows the same retention rules as original data
• Secure deletion from backups within retention periods

9. Policy Updates

• Retention periods may be updated for legal or business reasons
• Changes will be communicated to users
• Continued use of services means acceptance of updates

10. Contact Information

For data retention questions:

• Data Protection Officer: dpo@vops360.com
• Privacy Team: privacy@vops360.com
• Deletion Requests: privacy@vops360.com

Delisys Technologies Ltd
Address: Suite 5, 22-26 Nottingham Rd, Stapleford, Nottingham NG9 8AA, United Kingdom
Email: info@vops360.com