Privacy Policy

1. Introduction

Delisys Technologies Private Limited values the privacy of its users. This Privacy Policy outlines how we collect, process, share, and protect your personal data when you use our software, services, and websites, including OPS360 ("Service"). We comply with applicable global data protection laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Personal Data Protection Act (PDPA), and other relevant laws worldwide, ensuring your information remains secure and protected.

2. Scope

This Privacy Policy applies to all users of OPS360, including individuals and organizations who interact with our services through our website, mobile applications, APIs, and other digital platforms. It covers all forms of data collection, including online and offline interactions. This policy is designed to align with global data protection frameworks and is applicable to users in multiple jurisdictions. If you are accessing our services from a country with specific data protection laws, we will comply with applicable local regulations.

3. Information We Collect

We collect various types of information to provide and improve our services. This includes:

3.1. Personal Information

Personal information refers to data that identifies or can be used to identify you, such as:

Full Name
Email Address
Phone Number
Physical Address
Company details
Job Title

3.2. Account and Authentication Data

Username
Password
Security Questions and responses
Account recovery details

3.3. Payment and Billing Information

Credit/debit Card details (processed securely through third-party payment providers in compliance with PCI DSS standards)
Billing address
Transaction history

3.4. Device and Technical Information

IP Address
Device Identifiers
Browser type and version
Operating system
Usage logs and analytics
Cookies and tracking technologies

3.5. Sensitive Personal Data

Where required, we may collect sensitive personal data such as biometric data or government-issued IDs. We only collect this information with your explicit consent and handle it securely in compliance with applicable data protection laws.

3.6. Information Collected Automatically

We may collect information when you interact with our services, including:

Features you use and interactions with our platform.
Tasks and projects you create or manage within OPS360.
Device settings, connection type, browser settings, and referring pages.
Geolocation data based on your IP address (subject to your settings and applicable laws).

4. How We Collect Information

We collect data through various methods, including:

Direct Interactions: When you sign up, contact support, fill out forms, or communicate with us.
Automated Technologies:Through cookies, server logs, and analytics tools that track usage patterns.
Third-Party Sources:We may receive information from partners, affiliates, and public databases to enhance our services while ensuring compliance with global privacy standards.

5. How We Use Your Information

We use your personal data for multiple purposes, including:

Providing, maintaining, and improving OPS360 services.
Authenticating and securing user access.
Processing payments and managing billing.
Customizing user experience and service recommendations.
Conducting research and analysis for service improvements.
Sending transactional and marketing communications.
Complying with global legal obligations and responding to regulatory inquiries.
Detecting and preventing fraud or illegal activity.

6. Sharing and Disclosure of Information

We do not sell or rent your personal data. However, we may share your information in the following cases:

6.1. With Service Providers

We engage third-party vendors for services such as hosting, analytics, customer support, and payment processing. These providers are contractually obligated to protect your data in compliance with GDPR, CCPA, and other international data protection regulations.

6.2. Legal and Compliance Requirements

We may disclose information if required by law, legal processes, or governmental requests to:

Comply with legal obligations
Protect our rights, privacy, safety, or property.
Investigate fraud, security breaches, or policy violations.

6.3. Business Transfers

If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

6.4. With Your Consent

We may share your information with third parties when you provide explicit consent.

7. Security of Your Data

We implement robust security measures, including:

Encryption of sensitive data.
Secure authentication and access controls.
Regular security audits and vulnerability assessments.
Compliance with global security standards such as ISO 27001 and SOC 2.
Restricted employee access to personal data.

Despite our efforts, no system is entirely foolproof. We encourage users to use strong passwords and practice good cybersecurity hygiene.

8. Your Rights and Choices

You have the following rights regarding your personal data under applicable global data protection laws:

Right to Access: Request access to the personal data we hold about you.
Right to Correction: Correct or update inaccurate or incomplete information.
Right to Erasure: Request deletion of your personal data, subject to legal retention obligations.
Right to Data Portability: Receive a copy of your data in a structured format.
Right to Object: Object to certain types of data processing.
Right to Withdraw Consent: Withdraw previously given consent at any time.
Right to Restriction of Processing: Request the restriction of processing your personal data under certain circumstances.

To exercise these rights, contact us at info@vops360.com

9. International Data Transfers

Your data may be transferred to and processed in countries outside your jurisdiction, including the European Economic Area (EEA), the United States, and Asia-Pacific regions. We use appropriate legal frameworks such as Standard Contractual Clauses (SCCs) and Binding Corporate Rules (BCRs) to ensure data protection compliance.

10. Changes to This Privacy Policy

We may update this policy periodically. Significant changes will be notified through email or website announcements. The "Last Updated" date at the beginning of this document reflects the latest revision.

11. Contact Information and Grievance Redressal

For questions, concerns, or to exercise your rights, please contact our Data Protection Unit of Delisys Technologies:
Email: info@vops360.com
Address: Suite 5, 22-26 Nottingham Rd, Stapleford, Nottingham NG9 8AA, United Kingdom

By using OPS360, you acknowledge and agree to this Privacy Policy. If you do not agree, please discontinue use of our services.